FAQs

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Once your order has been successfully fulfilled, you will receive an email notification indicating that their order is ready for pick-up. Upon pick up, customers must provide their confirmation email and a valid photo I.D. Customers may be asked various information to verify and confirm that this is their order. If you would like someone to pick up your order on your behalf, please email web@solestop.com with your order number and the person's name and address as written on their I.D.

 In-Store Hours: 

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For orders placed outside of Canada, please refer to our shipping/delivery page here

 

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Please wait for the second email stating that it's fulfilled, once that's received, you're free to pick up your order whenever you're available.

 

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All of our items are listed are in Canadian dollars (CAD). If you are outside of Canada and use a different currency, then standard conversion rates will apply.

 

WHAT IS YOUR RETURN POLICY?

For more information about our return policy, please visit our return policy page here

 

CAN I CANCEL MY ORDER?

All order cancellation request must be notified by us as soon as possible. Once your order is fulfilled, we unfortunately cannot cancel the order as it has been shipped already. 

For any order cancellations, the customer will be subject to a $25 restocking fee. 

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The shop shipping fee will be non-refundable and a restocking-fee may apply. Email us with your order number at web@solestop.com to initiate a return, exchange or cancellation. Please note that the shop shipping fee is non-refundable. All products being returned must be un-worn and in its shop tags and packaging. Customers are fully responsible for the cost of return shipping and possible import charges.

*Please note that not all order cancellation request can be guaranteed. 

 

WHAT CONVERSION SIZE DO YOU USE?

All sizes on our website are in US sizing.

Please refer to the size chart located at every product page or visit our size chart page here

DO WE ACCEPT PRICE MATCHING? 

Unfortunately, we do no accept any sort of price matching with other companies. We apologize for the inconvenience.  

 

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Sezzle is a buy now, pay later service that lets you pay for your order in four interest-free installments over six weeks. All you have to do is choose Sezzle as your payment method at checkout and follow the prompts until your order is complete. 

For more information, please head over to Sezzle’s website here.

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If you've chosen e-transfer as you method of payment, you'll receive an email after ordering for the next steps on where you can send the money to. Once we receive the money, then we'll start to process your order