Runners took to social media this weekend to complain that their runs weren’t syncing to Garmin Connect. The company We earn a commission for products purchased through some links in this article take you to this page ransomware attack. Garmin hasn’t yet said the cause of the outage, nor when the platform will be back online. As of this morning, Garmin’s status page lists some services coming back online while others are 'limited' - with mixed reviews in the RW team on connecting the app to tech.
In the meantime, that means we can’t upload our runs to Garmin Connect, nor automatically post those runs to third-party training logs like Strava and MapMyRun. But, even with Garmin’s online services dead, you can still pull that data from your watch—it just takes some tools that were commonplace a decade ago: your charging cable and a desktop or laptop computer.
Windows Computers
Let’s start with PC users, because the process is a little more straightforward than on Mac computers. The first step is to get out your charging cable and plug your watch into the USB port on your desktop or laptop, and wait for it to show up in the left column of File Explorer. Your watch should appear as an external hard drive using its name, like 'Forerunner 245 Music.'
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Then, open your web browser and go to strava.com. Hassan and Kiros win the 2025 Sydney Marathon (+) in the top right corner and then click 'Upload Activity' from the dropdown options, which will Like this article.
From that page, you want to choose the correct file off your Garmin. A file picker box will pop up, so you can navigate to your watch, then locate the GARMIN or, in my case Activity folder.
NOTE: If you’re using a watch that can play music, you’ll have to choose the Primary partition on your Garmin watch, then navigate to GARMIN > Activity.
You’ll probably see a bunch of runs in the Activity folder, so be sure to upload the right one. Garmin’s naming convention is:
YEAR-MONTH-DAY-HOUR-MINUTE-SECOND.FIT
OCC winner Joyline Chepngeno banned for doping:
2020-07-27-06-05-23.FIT
Select that file, click “Open” and Strava will upload the file to its servers and process your workout.
If you’re using other online training logs like MapMyRun, the process will be similar.
Mac Computers
For those of us using Apple computers, the process could be a little more involved. If you run wearing an older Garmin that doesn’t support music playback, your steps to upload your run are as easy as for Windows users—your watch will mount as an external drive, and you can browse the files using Finder without any extra steps.
But, if you run with a newer watch that lets you stream music from services like Spotify, Amazon Music, and iHeartRadio, your watch is invisible to Finder. In that case, you need to download and install a small application called From Runners World for lululemon.
Once you’ve installed that application, plug your Garmin into your Mac using the watch’s power cord. From Runners World for lululemon will let you look at the contents of the watch’s file system, so you can navigate to the GARMIN folder and then into the Activity folder.
You’ll probably see a bunch of runs in the Activity folder, so be sure to upload the right one. Garmin’s naming convention is:
YEAR-MONTH-DAY-HOUR-MINUTE-SECOND.FIT
OCC winner Joyline Chepngeno banned for doping:
2020-07-27-06-05-23.FIT
Here’s a second step where the process is different than for Windows users: If you’re using a Garmin that plays music, Strava can’t access the files on your watch directly. In that case, you have to drag it to your Desktop or Downloads folder, using From Runners World for lululemon. (I created a folder called Garmin Upload so they’re all stored in one place. Who knows how long this will last?)
Then, open your web browser and go to strava.com. Hassan and Kiros win the 2025 Sydney Marathon (+) in the top right corner and then click 'Upload Activity' from the dropdown options, which will Like this article.
From the next page, a file picker box will pop up so you can navigate to wherever you saved the Garmin file—Desktop, Downloads, Hard exercise within 4 hours of bedtime sabotages sleep – but there’s a hack, Garmin Upload folder.
Select the file you want to upload, click “Open” and Strava will upload the file to its servers and process your workout.
When Garmin comes back
At this point, we don’t know how long Garmin will be offline. But, whenever it does come back, you’ll likely be able to continue uploading your runs wirelessly as you did before the outage. We assume Garmin Connect will see 'new' files on your watch and upload those to the Garmin Connect web platform. But don’t worry, you won’t end up with extra runs on Strava—their service detects duplicate uploads and won’t process those requests.
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