Customer Service

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Use the buttons below for help related to our commonly asked questions.

Frequently Asked Questions

Shipping

*Business days are Monday through Friday and do not include United States federal holidays.

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Delivery

  • During checkout, you'll receive an estimated delivery date range.*
  • Review your confirmation email for your estimated delivery date.
  • Orders typically arrive 2-4 business days after shipment, but there can be carrier delays (FedEx, USPS, or UPS) especially during periods of higher shipping volume. For the most up-to-date delivery estimate, track your order.
  • Orders that ship from the vendor or larger items may take longer to be delivered.
  • For full details, view our Shipping Policy

*This delivery date range is not available from Black Friday through Cyber Monday due to the increased number of packages being processed.

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  • We offer free returns! Print your prepaid return label.
  • If you don't have access to a printer, contact our customer service team to get a return label mailed to you.

Please Note: You may return your items to any of our ERLEBNISWELT-FLIEGENFISCHEN locations by going to the customer service counter with your order number. This number can be found on your order confirmation email.

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  • Go to the “Payment” section of checkout
  • Insert your gift card number and PIN.
  • Press “Apply Gift Card” to activate the gift card.
  • Check your gift card balance.

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  • If you are able to add the item to your cart online, the product is in-stock*.
  • Making the purchase immediately is the best way to ensure you get your item.
  • If the item is not in stock upon fulfillment, we will notify you via email and issue a refund.

For more information on product availability, please see our terms and conditions.

*Adding an item to your cart does not hold or guarantee the item.

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  • Yes! We provide sponsorships and donations within our local markets and allocate on a store-by-store basis.
  • Please complete the donation and sponsorship form to be submitted to your local ERLEBNISWELT-FLIEGENFISCHEN store for review.

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