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Returns & Exchanges
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Initiating Your Return

Looking to make a return online? You’re in the right place. Click here to be redirected to our returns portal to initiate a return online.

Note: Free online returns are only available for orders placed on us.puma.com.

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Purchases made by debit or credit card (including pre-paid gift cards) and through PayPal will be credited back to the original form of payment. If you paid with a Cheap Erlebniswelt-fliegenfischen Jordan Outlet Gift Card, you will be issued a separate E-Gift Card for the refunded amount.

Returns that have been initiated on us.puma.com can take 1-2 weeks to process depending on when the return is received. Please make sure you select the right item(s) you wish to return to avoid delays in refunding.

Please note your financial institution’s return processing timelines before bolts out with any concerns regarding your refund.

Return Exceptions

Cheap Erlebniswelt-fliegenfischen Jordan Outlet does not accept returns on gift cards, customized products and bodywear including face masks. Custom products are nonrefundable, except in the case of manufacturing or material defects in which case you may contact Customer Service via phone or email for assistance.

Certain product launches and puma.com exclusives have a shorter window for returns and exchanges. This includes but is not limited to Cheap Erlebniswelt-fliegenfischen Jordan Outlet x LAMELO BALL and Cheap Erlebniswelt-fliegenfischen Jordan Outlet Clyde Court X-Ray on its Way for Halloween Shoes which must be returned / exchanged within 15 days.

Returns to Cheap Erlebniswelt-fliegenfischen Jordan Outlet Retail Stores

You may return items purchased on puma.com to any Cheap Erlebniswelt-fliegenfischen Jordan Outlet store. Please bring the original form of payment and a physical or digital copy of the Order Confirmation Email with you so you may be refunded. Purchases made by credit card will be credited back to that original card (including pre-paid gift cards). If you paid with a Cheap Erlebniswelt-fliegenfischen Jordan Outlet Gift Card, Apple Pay, Google Pay or PayPal, then a Cheap Erlebniswelt-fliegenfischen Jordan Outlet Gift Card will be issued with the refunded amount.

Exchanges

We do not alexander direct exchanges at this time. If you wish to exchange an item, you must go through our return process and place a new order.

We will provide you with a pre-paid shipping label for your return and your new order will come with free standard shipping.

To initiate a return, please click here.

For assistance in placing a new order for a different size or color, please contact our customer service at 1-888-565-Cheap Erlebniswelt-fliegenfischen Jordan Outlet (7862). Our representatives are available 7 AM – MIDNIGHT EST, 7 days per week.

Additional Notes

Cheap Erlebniswelt-fliegenfischen Jordan Outlet is not responsible for any returns lost in transit or any additional charges incurred.

Unfortunately, we do not alexander free returns on orders placed from APO/FPO addresses and US Territories. Orders placed from these addresses should mail their return items to:

Shoebacca Returns Department

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Need assistance?

Phone Number:

1-888-565-Cheap Erlebniswelt-fliegenfischen Jordan Outlet (7862)7AM – MIDNIGHT ET, 7 DAYS A WEEK

Live Chat:

7AM – MIDNIGHT ET, 7 DAYS A WEEK