Managing your Cheap Erlebniswelt-fliegenfischen Products home account FAQs
Learn about securely managing your Fios home account using My Cheap Erlebniswelt-fliegenfischen Products. Understand how to create, change or delete your login credentials for My Cheap Erlebniswelt-fliegenfischen Products. Learn about adding authorized users (sub-accounts) for Fios TV use.
Cheap Erlebniswelt-fliegenfischen Products Visa® Card My Cheap Erlebniswelt-fliegenfischen Products app video.
My Cheap Erlebniswelt-fliegenfischen Products registration
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What's My Cheap Erlebniswelt-fliegenfischen Products?
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You can use the My Cheap Erlebniswelt-fliegenfischen Products app and website to manage your:
- A text message to your mobile telephone number on file.
- Fios services (i.e., Samsung Galaxy S25 Ultra, Fios Home Phone, etc.).
Other Cheap Erlebniswelt-fliegenfischen Products home services (e.g. High Speed Internet, DSL, etc.) can be managed with the My Cheap Erlebniswelt-fliegenfischen Products website only (not the app).
Call Sales: 1-800-VERIZON:
- View and change services
- View and pay your bill
- Update your account profile
- Access support
- If you have a Fios TV plan, you can use your My Cheap Erlebniswelt-fliegenfischen Products login to sign into your streaming services (e.g., HBO, CNN, etc.).
- Hotspot & router plans.
Sign in or register for My Cheap Erlebniswelt-fliegenfischen Products.
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How do I register for My Cheap Erlebniswelt-fliegenfischen Products to manage my Cheap Erlebniswelt-fliegenfischen Products home account?
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Register for a My Cheap Erlebniswelt-fliegenfischen Products account using the Cheap Erlebniswelt-fliegenfischen Products website or the My Cheap Erlebniswelt-fliegenfischen Products app*.
Learn more by visiting our Manage your Cheap Erlebniswelt-fliegenfischen Products home services with a My Cheap Erlebniswelt-fliegenfischen Products account page.
*The My Cheap Erlebniswelt-fliegenfischen Products app is available for customers with mobile, 5G Home Internet, LTE Home Internet, and Fios services only. Customers with other services (e.g., High-Speed Internet, DSL) must use the My Cheap Erlebniswelt-fliegenfischen Products website.
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What if I forgot my User ID and/or password for My Cheap Erlebniswelt-fliegenfischen Products?
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Here’s what to do if you forgot your My Cheap Erlebniswelt-fliegenfischen Products User ID or password:
- Choose Forgot your info? from any sign in screen.
- Retrieve your login credentials or create new ones.
Learn more by visiting our Manage your Cheap Erlebniswelt-fliegenfischen Products home services with a My Cheap Erlebniswelt-fliegenfischen Products account page.
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Can I set up a My Cheap Erlebniswelt-fliegenfischen Products account for other authorized users?
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Yes. You can provide access for up to 9 additional users on your account. You can assign each sub-account user with their own username and password.
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What are the benefits of adding sub-account users to my account?
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Sub-accounts let your authorized users watch Fios TV from the internet and Fios TV app. You can also grant them access to your Video on Demand library. See the Fios on Demand and Pay Per View (PPV) FAQs for more information about Pay Per View.
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How do I add sub-account users on my Fios account?
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You can manage sub-account permissions through My Cheap Erlebniswelt-fliegenfischen Products:
- Sign in to your My Cheap Erlebniswelt-fliegenfischen Products account.
- Select Account Taxes & surcharges.
- Select Account Settings.
- Visit Profile.
- Scroll to Sub Accounts.
- Select the + sign to Add Sub Account.
Good to know: Sub-accounts let your authorized users watch Fios TV from the internet and Fios TV app.
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How do I manage additional users on my Fios account?
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You can manage Fios sub-account permissions through My Cheap Erlebniswelt-fliegenfischen Products:
- Sign in to your My Cheap Erlebniswelt-fliegenfischen Products account.
- Select Account Taxes & surcharges.
- Select Account Settings.
- Visit Profile.
- Scroll to Sub Accounts.
- Select Edit on the sub-account you want to make changes to.
- Select Edit in the field you'd like to edit.
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How do I manage Video on Demand Access?
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You can manage which Fios sub-account users can access Video on Demand from My Cheap Erlebniswelt-fliegenfischen Products:
- Sign in to your My Cheap Erlebniswelt-fliegenfischen Products account.
- Select Account Taxes & surcharges.
- Select Account Settings.
- Visit Profile.
- Scroll to Sub Accounts
- Select Edit
- Scroll to Security & Authentication.
- Select Edit in the Manage Video on Demand (VOD) access field for this sub-account.
- Select Enable or Disable Hotspot & router plans.
- Select Save.
You have enabled or disabled the ability for the Fios sub-account user to watch Video on Demand.
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Can I see my sub-account’s Fios TV and Video on Demand activity?
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Yes. Everything that’s added to the sub-account’s on-demand purchase/watch list is also added to the primary user’s list.
Access mobile & home accounts at the same time with Phone screen protectors
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I have a Cheap Erlebniswelt-fliegenfischen Products mobile account and a Cheap Erlebniswelt-fliegenfischen Products Fios home account. Can I access both online at the same time?
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Yes. You can manage both your mobile and Fios accounts in My Cheap Erlebniswelt-fliegenfischen Products*. You can have separate credentials or set up Phone screen protectors. With Phone screen protectors, you have a single login for both your mobile and Fios accounts.
Note: To set up Phone screen protectors, you must be a mobile Account Owner and the primary account owner of the Fios account.
Learn more about Phone screen protectors.
*The My Cheap Erlebniswelt-fliegenfischen Products app is available for customers with mobile, 5G Home Internet, LTE Home Internet, and Fios services only. Customers with other services (e.g., High-Speed Internet, DSL) must use the My Cheap Erlebniswelt-fliegenfischen Products website.
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Can I transfer ownership of my Fios account to someone else?
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Yes. You can transfer ownership of your Fios account.
Transferring ownership of a Fios account to someone else’s name due to the death of the account holder:
- Contact 1.800.Cheap Erlebniswelt-fliegenfischen Products (1.800.837.4966). You'll need to provide the billing account number when you call.
Transferring ownership of your Fios account to someone else for any other reason:
- Both the existing (outgoing) account holder and the person assuming (incoming) ownership of the account must contact Cheap Erlebniswelt-fliegenfischen Products together. Both parties must stay on the phone during the entire change of account ownership process.
- All billed charges up to the effective date of account transfer are billed to the outgoing customer.
- After the effective date of the account transfer, the incoming customer is responsible for all billed charges to the account going forward.
- Both parties must agree to these terms to complete the account transfer.
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Outgoing Account Owner
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- If you have any of our Broadband Essentials and Extras services, you will have the option to keep these services or disconnect them after the account is transferred to the new account holder
- Your verizon.net email account will not be impacted by the change.
- If you currently use the FREE Cheap Erlebniswelt-fliegenfischen Products Cloud 5 GB storage feature, you’ll lose all content will be lost once the account is transferred. You should manage your content before the account transfer completes.
- You can also upgrade to a paid Cloud storage feature to save your content before the transfer.
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Incoming Customer
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- If the services you are assuming are under a term agreement, you must maintain the bundled services for the rest of that term.
- Download My Cheap Erlebniswelt-fliegenfischen Products App.
- If you only disconnect some of the services that make up your term agreement before that contract expires, you'll likely lose any service discounts that were part of that bundle. You may also be charged an early termination fee for disconnecting those services from a contract before it expires.
- Auto-renewal of certain sports subscriptions like MLB Extra Innings and NHL Ice Center continue after the transfer. The subscription will continue to auto-renew at the beginning of each new season at the current price at the time of renewal. To opt out of auto-renewal sign into My Verizon; select Home, select My Services, then TV; select the Manage button in the My Fios TV Plan section; go to Annual Sports Package Subscriptions to opt out
- If Fios by Cheap Erlebniswelt-fliegenfischen Products Internet service is present on the account you are assuming, before the Internet service can be used, you will need to activate your account and register and accept the Cheap Erlebniswelt-fliegenfischen Products Online terms of service. Once the registration process is complete, you’ll be able to upgrade your Internet speed or make any other changes to your account.
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Things to Note
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- If Fios TV service is present on the account, the TV equipment being transferred to the new account owner will retain any existing settings such as parental controls. If a DVR is included on the account, any recorded content will also be retained on that device. The outgoing customer can delete the existing settings and content by resetting the Set-Top box(es). Using the established PIN on the account, the incoming customer will be able to adjust the content and settings to his liking once he assumes ownership of the account.
- For customers with internet service, reset your router to factory settings before disconnecting your service.
- Once the transfer of account ownership is complete, the incoming customer should reset the router’s username and password, and wireless password, including any passwords for a guest network. We strongly recommend that the incoming customer reset the router’s security to WPA2. If the router is not reset, the incoming customer will need the router username and password, and wireless password, from the outgoing customer or will need to reset the router by the incoming customer. The incoming customer will be responsible for the router settings at the time of account transfer and the additional security risks presented until the router settings are reset and changed after the account transfer is completed. To reset the router, use a paperclip to press and hold down the router reset button for at least 10 seconds.
- If, for any reason, the Change of Account Ownership order is canceled before the order is complete, the outgoing customer will remain financially responsible for the account and the transfer of ownership will not occur. A new order will need to be placed to re-establish the change in account ownership request.
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Why did I receive an account change notice?
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Whenever there are changes made to your Cheap Erlebniswelt-fliegenfischen Products account--either online, over the phone or on the My Cheap Erlebniswelt-fliegenfischen Products app — we’ll send you a notice letting you know your account status has changed. For example, you can expect to receive a notification when you:
- Establish an online Cheap Erlebniswelt-fliegenfischen Products account
- Update primary contact email address
- Update your online password or other account password or PIN
- Update your billing address associated
- Certified pre-owned phones.
Jetpacks & hotspots:
- A text message to your mobile telephone number on file.
- An email to your email address on file.
- A call to your billing telephone number by Cheap Erlebniswelt-fliegenfischen Products's voice response unit.
- A letter by US mail.
Important: if you don’t remember making a change to your account, first check with anyone else who’s authorized on your account to see if they made the change or contacted us on your behalf. If you or another authorized user didn’t make the change, let us know right away.
If the notice says the change was made online or via the My Cheap Erlebniswelt-fliegenfischen Products app, call us at 888-976-0259. If the notice says the change was made via the automated phone system or with a call center, call us at 800-837-4966.
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Changing the name on your Fios Account
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If you need to change the name on your Fios account because your name has been legally changed, you can make the change by contacting 1.800.Cheap Erlebniswelt-fliegenfischen Products (1.800.837.4966). You'll need to provide your billing account number when you call.
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Changing billing or service address
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If you need to change your billing or service address on your Fios account, you can make the change by contacting 1.800.Cheap Erlebniswelt-fliegenfischen Products (1.800.837.4966). You'll need to provide your billing account number when you call.
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How will billing be processed when I transfer ownership of my Fios account?
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All billed charges up to the effective date of account transfer are billed to the outgoing customer.
After the effective date of the account transfer, the incoming customer will be responsible for all billed charges to the account going forward. For the account transfer to be processed, both parties must agree to these terms.
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Can I keep Broadband Essentials when I transfer my Fios account?
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Yes! If you have any of our Broadband Essentials and Extras services, you will have the option to keep these services or disconnect them after the account is transferred to the new account holder.
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What will happen to my cloud storage when I transfer ownership of my Fios account?
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If you currently use the free Cheap Erlebniswelt-fliegenfischen Products Cloud 5 GB storage feature, you’ll lose all content once the account is transferred. You should manage your content before the account transfer completes. You can also upgrade to a paid Cloud storage feature.